Frequently Asked Questions

Our process is very simple, quick, and straightforward. Very little time and effort is required on your behalf. All you need to do is create an account with your contact information and shipping credentials and we’ll start the audit within 24 hours.

Unfortunately FedEx and UPS only allow 15 days from the date of invoice to request GSR credits. Sometimes we are able to get credits past 15 days, depending on the scenario. For UPS we can get dim weight credits going back 90 days.

We consider over 40 factors when we audit the bills, as you can see here. The main factor that we take into account is the GSR (Guaranteed Service Refund) which states that if there was a service failure (late shipment) then you are entitled to a full refund. Some other factors include non-shipments, address correction fees, dim weight overcharges, etc.

Very simple. The invoice that we send you at the end of each month will state all the credits with the corresponding invoice and tracking numbers. You can simply log on to your online FedEx or UPS billing account to verify the credits. See an example for verifying Fedex and UPS credits.

Yes, but your savings will be reduced. We always discourage our clients in agreeing to a money back guarantee waiver in exchange for higher discounts with their carrier. This waiver basically states that any package that was late (service failure) doesn’t warrant a refund and that the money back guarantee policy has no effect. It is always worth it to keep the money back guarantee in place to maximize your savings. However if you do have the waiver, we can still reduce your costs because service failure are only one of forty other factors that we take into account.

Absolutely not. On the contrary, as a result of our services, many of our clients actually receive a higher level of service from their carrier. Everything is stated in black and white in the shipping carrier’s policy guideline in terms of requesting credits. We aren’t doing anything discretely or “behind the back” when we audit these bills.

You could, but using us will not only save you a lot of time but also more money. Since this is our specialty and our niche is with FedEx and UPS accounts, it makes sense that we would be more successful at recovering money. Your accountants are simply not qualified to perform a full analysis of freight bills and are likely to skip over many factors that warrant credit. In addition,your time will be freed up to perform other significant tasks for the company.

Great, except that we can save you even more money in addition to your current discounts. We typically save our clients 3-8% off their bills on top of their discounts. Since our goal is to maximize your savings, we can recover you hundreds or even thousands of dollars per month by simply auditing your invoices. Although we have a separate department that negotiates better discounts on your behalf, your current discount plan will remain unaffected by our freight audit.

Simply put, it’s not your account rep’s job to let you know every single time that something was wrong with your shipment and if you deserve credit or not. We have a specialized staff that go through these bills all day to maximize the money recovered. We are your representatives for reducing your costs and their job is simply to be there for you if you have any general questions on your account.

Yes. Time and time again we have saved our clients a significant amount of money even in just the 1st month of auditing the bills. Since we are the experts at this, once we obtain access to your account we will determine if you qualify for the refunds and if it’s worthwhile for us to pursue. Since most companies are unaware of how much money they can really get back, they claim it’s not worth it for us to audit the bills. However, most often the opposite is true and we end up saving them a lot more than expected.